Privacy Policy

Effective Date: December 2024

At PerkHit, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our digital loyalty rewards platform.

1. Who We Are

PerkHit is a digital loyalty rewards platform that connects businesses (Partners) with their customers (Members). We process personal data as described in this policy to provide our services.

2. Information We Collect

2.1 Information You Provide

Members:

• Email address (required for account creation)
• Name (optional, for personalization)
• Communication preferences

Partners:

• Business name and contact information
• Email address and account credentials
• Business details (address, website, description)
• Payment and billing information
• Logo and branding assets

Staff:

• Name and email address (provided by Partner)
• Account credentials

2.2 Information Collected Automatically

When you use PerkHit, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, actions taken, time spent on platform
• Transaction Data: Points earned, rewards redeemed, transaction timestamps
• Log Data: Server logs, error reports, performance data

2.3 Information from Partners

When you join a Partner's loyalty program, the Partner may provide us with transaction information to award points or stamps to your account.

2.4 Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use the platform
• Improve our services

You can control cookies through your browser settings. See Section 9 for more details.

3. How We Use Your Information

3.1 To Provide Our Services

• Create and manage your account
• Process loyalty transactions (points, stamps, vouchers)
• Display your rewards balances and history
• Enable reward redemptions
• Provide customer support

3.2 To Improve Our Platform

• Analyze usage patterns and trends
• Identify and fix bugs or issues
• Develop new features and services
• Optimize platform performance

3.3 To Communicate With You

• Send transaction confirmations
• Deliver account notifications
• Provide customer support responses
• Send marketing communications (with your consent)

3.4 To Protect Our Platform

• Detect and prevent fraud
• Enforce our Terms of Service
• Protect against security threats
• Comply with legal obligations

4. How We Share Your Information

4.1 With Partners (Business Owners)

When you join a Partner's loyalty program, we share with that Partner:

• Your name and email address
• Your points balance and transaction history with their business
• Your communication preferences for their program

Important: Partners can only see your activity with their own business. They cannot see your participation in other loyalty programs.

4.2 With Staff Members

Staff members at Partner businesses can only see:

• Your name
• Your membership code
• Your balance with that business

Staff cannot see your email address or activity at other businesses.

4.3 With Service Providers

We share information with trusted service providers who help us operate the platform:

• Cloud hosting providers
• Email delivery services
• Payment processors
• Analytics providers
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.4 For Legal Reasons

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security threats
• Protect the safety of users or the public

4.5 Business Transfers

If PerkHit is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.6 What We Do NOT Do

• We do NOT sell your personal information to third parties
• We do NOT share your data with advertisers
• We do NOT allow Partners to see your activity with other businesses
• We do NOT use your data to build profiles for advertising networks

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Active Accounts: We retain your data while your account is active
• Closed Accounts: We may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements
• Transaction Records: We retain transaction history as required for business and legal purposes
• Backup Data: Backup copies may be retained for a limited period for disaster recovery

You can request deletion of your account and personal data at any time (see Section 7).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access

You can request a copy of the personal information we hold about you.

7.2 Correction

You can update or correct inaccurate information in your account settings or by contacting us.

7.3 Deletion

You can request deletion of your account and personal data. Note that:

• Some data may be retained for legal or legitimate business purposes
• Deletion may result in loss of accumulated points and rewards
• We cannot delete data that has been shared with Partners prior to your request

7.4 Data Portability

You can request a copy of your data in a portable format.

7.5 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in any email
• Updating your communication preferences in your account
• Contacting us directly

7.6 Withdraw Consent

Where we rely on your consent to process data, you can withdraw that consent at any time.

7.7 How to Exercise Your Rights

To exercise any of these rights, contact us through our Contact page. We will respond to your request within a reasonable timeframe (typically 30 days).

8. Children's Privacy

PerkHit is not intended for children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

9. Cookies and Tracking

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

9.2 How We Use Cookies

• Essential Cookies: Required for the platform to function (login, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use the platform

9.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored
• Delete some or all cookies
• Block cookies from specific sites
• Block all cookies

Note that disabling essential cookies may prevent you from using certain features of PerkHit.

9.4 Do Not Track

Some browsers send "Do Not Track" signals. We currently do not respond to these signals, but we do not track users across third-party websites.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Adequacy decisions
• Other legally recognized transfer mechanisms

11. Third-Party Links

PerkHit may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us through our Contact page.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your data based on:

• Contract performance (to provide our services)
• Legitimate interests (to improve and secure our platform)
• Consent (for marketing communications)
• Legal obligations (to comply with applicable laws)

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Effective Date" at the top
• Notify you by email or platform notification for significant changes

We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our Contact page.

We are committed to working with you to resolve any privacy concerns.

Summary of Key Points:

• We collect only what we need to provide our services
• Partners see only your activity with their business
• We do NOT sell your personal information
• You can access, correct, or delete your data
• You can opt-out of marketing at any time
• We use industry-standard security measures